Privacy Policy

1. Introduction

UniGo is a platform that connects students with universities. Depending on the features available to your account, UniGo may allow you to discover institutions, view university profiles, follow campuses, read posts, comment, like content, send inquiries, receive notifications, and manage a personal or institutional profile.

This Privacy Policy describes how UniGo handles personal information. It is a working draft and is not a substitute for advice from a qualified legal professional.

2. Who we are

UniGo is operated by ryanDev.

Privacy enquiries: fuanjiaakemfua@gmail.com

General contact: fuanjiaakemfua@gmail.com

Address: Cameroon, South West Region, Buea

3. Scope

This policy covers:

• the UniGo mobile application;
• this legal information website;
• related account, notification, payment, and support processes that UniGo operates.

It applies to students, guardians (where that account type is used), university representatives, ambassadors (where that account type is used), administrators, and visitors to this website.

4. Information we collect

UniGo collects information that you provide, information created by using the platform, and limited technical information needed to operate the service. UniGo does not collect precise GPS location from the device. University “location” information is an address, city, region, or similar text that an institution adds to its profile.

Account information

• name;
• email address;
• phone number and country code, where provided;
• password (handled by the authentication provider; UniGo does not store your password in readable form);
• account role (for example student or university).

Student profile information

• bio;
• education level;
• programme of interest, where provided;
• profile photograph;
• follow and engagement activity.

University profile and institutional information

• institution name, email, phone, address, website, and institution type;
• logo, cover image, and campus photographs;
• bio and other profile text;
• programmes, departments, and admission information that the university publishes;
• representative name, position, email, phone, and identification number submitted for verification;
• verification status and related review notes.

University verification documents

During university registration, UniGo may collect government recognition documents and representative identification documents. These are treated as sensitive verification materials, not as public profile media.

Content you upload or create

• posts, captions, categories, images, and videos;
• comments and replies;
• inquiry and message text between students and universities;
• other profile or campus media.

Communication information

If you use inquiries or messages, UniGo stores the conversation, related lead records, read status, and timestamps so both parties can continue the thread.

Payment-related information

For university subscriptions, UniGo may collect the selected mobile-money method (such as MTN or Orange), the payer phone number, amount, plan, payment timestamps, and a billing history record. UniGo does not collect card numbers through the current in-app flow.

Notifications and device information

To deliver push notifications, UniGo may store a device messaging token and limited device information needed to register that token. You may also set in-app notification preferences.

Usage and technical information

UniGo may store account identifiers, timestamps, counts associated with posts or leads, theme preference stored on the device, and similar operational records. This legal website does not run an analytics product.

Information we do not collect

Based on the current UniGo implementation, UniGo does not collect precise device GPS location, does not run in-app advertising trackers, and does not store payment card credentials.

5. How we use information

UniGo uses information to:

• create and manage accounts, including email verification and password reset;
• provide discovery, profiles, posts, comments, likes, follows, and inquiries;
• display university information that institutions choose to publish;
• verify university accounts and review submitted documents;
• process university subscriptions and keep a billing history;
• send in-app and push notifications you are eligible to receive;
• maintain security, prevent abuse, and enforce the Terms;
• improve the product and fix errors;
• respond to support requests;
• comply with applicable law.

6. How we share information

UniGo may share information with:

• service providers that host authentication, database, storage, messaging, or related infrastructure;
• payment or mobile-money partners, if and when a live payment processor is used;
• the other party to a conversation, where you send an inquiry or reply;
• universities and students, to the extent needed for public profiles, posts, follows, and similar features;
• authorities, if required by law or to protect users and the platform.

UniGo does not sell personal information.

7. Public and private information

If you publish content, other users may see it. Do not include information in posts or messages that you are not willing to share with the intended audience.

8. Media and document storage

User-uploaded media is stored with a third-party storage provider.

Public media

Profile photographs, campus photos, post images, and similar content may be stored in a public media store so the app can display them to authorised users.

Verification documents

University verification files (such as government recognition documents and representative identification) are stored separately from ordinary public media. Access is intended for verification and administration, not for public browsing. UniGo takes reasonable measures designed to keep these files more restricted than public profile media.

9. Payments

Universities may pay for a Premium subscription (currently presented in the app as 5,000 FCFA per month) using Cameroon mobile-money options shown in the app (MTN and Orange). UniGo may record the operator, phone number used for payment, amount, and subscription dates.

A third-party payment provider may process collections. The current product also contains payment screens for ambassador-related services; treat those offerings as available only where UniGo actually enables them.

10. Third-party services

UniGo uses third-party providers to operate the product. Their role, at a high level:

• Firebase Authentication — account sign-in, email verification, and password reset.
• Cloud Firestore — application data such as profiles, posts, comments, leads, notifications, and related records.
• Firebase Cloud Messaging and related notification services — push notifications to devices.
• Cloud Functions — server-side tasks such as notification events.
• Supabase Storage — storage of public media and verification documents.
• Google Fonts — the UniGo app and this website load the Plus Jakarta Sans typeface.
• Device photo/camera access — used when you choose to pick or capture an image or video to upload.

Those providers process information according to their own terms and policies, in addition to this policy.

11. Cookies and this website

This legal website does not set its own advertising cookies, analytics pixels, or tracking cookies. It is a static site.

This website loads fonts from Google Fonts. Google may process technical information such as IP address when the font files are requested. The UniGo mobile app may store a theme preference on the device; that is local device storage, not a website cookie.

12. Notifications

UniGo may send notifications about activity such as follows, comments, likes, new posts from campuses you follow, inquiry messages, verification outcomes, and subscription-related events. You can adjust in-app notification preferences. Device settings may also allow you to disable push notifications.

13. Retention

UniGo keeps information for as long as needed to provide the service, meet legal duties, and resolve disputes.

If you delete your account, UniGo will take steps to remove or de-identify associated account data, subject to backups, legal holds, and information that must remain for security or compliance. Content you posted that other users still need for an ongoing conversation or that was shared publicly may not disappear immediately from every copy.

14. Security

UniGo takes reasonable measures designed to protect personal information, including access controls, encrypted transport where the underlying services provide it, and separate handling of verification files compared with public media.

No online service can guarantee that information is completely secure. You should use a strong password and keep your sign-in details confidential.

15. Your rights

Depending on applicable law, you may have rights including to:

• access personal information UniGo holds about you;
• correct inaccurate information;
• request deletion of your account;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent.

You can update much of your profile in the app. To request account deletion, use the Delete account page, or email fuanjiaakemfua@gmail.com. UniGo may need to verify your identity before acting on a request.

16. Children and minors

UniGo is an education discovery product. Minimum age: 13 years

If you are a parent or guardian and believe a child has used UniGo in a way that is not allowed, contact us using the details below.

17. Processing location

UniGo is focused on users in Cameroon. Infrastructure providers may process information on servers located in other countries. By using UniGo, you understand that information may be transferred to and stored in those locations subject to the provider’s safeguards and applicable law.

18. Changes

UniGo may update this policy. The “Last updated” date will change when we do. Continued use of UniGo after an update means you are aware of the revised policy. Material changes may also be communicated in the app or by email where appropriate.

19. Contact

ryanDev

Privacy: fuanjiaakemfua@gmail.com

General: fuanjiaakemfua@gmail.com

Cameroon, South West Region, Buea

For the rules that govern use of UniGo, see the Terms & Conditions.